Terms and Conditions

General

The terms "we", "us", "Company" and “Tourllion” refers to Tourllion.com, and "you" refers to the individual person creating an account with us and/or the customer booking a reservation directly through this website, or indirectly through any of our affiliates through whom we provide services.

By accessing, browsing and using the Site and/or by making a reservation through Tourllion.com, you acknowledge and agree having read, understood and agreed to the Terms & Conditions, Privacy Policy and Site Use ("the Terms") and you expressly consent and agree to be bound by the Terms and all applicable laws and regulations that govern this Site and your booking. The terms and conditions set out below and the Policies are collectively referred to as the “terms and conditions”. If you do not agree to the terms and conditions, please cease use of the Site immediately. The terms and conditions – as may be amended from time to time – constitute the entire agreement, and supersede any other agreements or understandings (oral or written), between you and us with respect to their subject matters unless explicitly stated otherwise.

Important Information

Tourllion.com acts as a booking agent only and makes on your behalf, will have no responsibility for any errors in any documentation except where those errors were made by Tourllion.com . Tourllion.com undertakes no responsibility for, and are not liable for, the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the accommodation providers and other suppliers of services who sell their products and services through us. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of an accommodation provider or other supplier of services (or their employees or agents) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service and Tourllion.com will be under no liability at all (whether in contract, tort or otherwise howsoever).

You accept that Tourllion.com has not in any way selected or assembled your travel arrangements for you. By proceeding to book accommodation and/or other services through the Site, you accept that you will be entering into a contract with the accommodation provider on their standard terms and conditions.

You understand that Tourllion.com may not have conducted any quality or other checks on the accommodation providers and Tourllion.com makes no representations about the suitability of the accommodation and/or services offered for sale through the Site. Tourllion.com does not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to, the accommodation and services offered for sale through us.

Nothing in these terms and conditions shall operate to exclude or limit the liability of Tourllion.com for fraudulent misrepresentation or death or personal injury caused by our negligence.

Links to Third Party Sites

This website may contain hyperlinks to websites operated by parties other than Tourllion.com. Such hyperlinks are provided for your reference only. Tourllion.com does not control such websites and is not responsible for their contents or your use of them. Tourllion.com 's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Site content, documentation and booking information

Tourllion.com may suspend access to the website, due to maintenance works, net security reasons or force majeure with no obligation to reimburse or compensate you for the period in which access was suspended. Access to the Site is strictly controlled by Tourllion.com and “we” reserves the right to change, modify, substitute or suspend or remove without notice any information or service from time to time.

You may download one copy of the content of the Site for your own personal use but you may not in so doing remove any trademark, copyright or other proprietary notice. You may not otherwise copy, modify, reproduce, sell, lease, market or distribute the content placed on the Site without the prior written consent of Tourllion.com. You may only use this website to make legitimate enquiries or bookings for yourself or another person for whom you are legally authorised to act.

Any information placed on the Site relating to hotels advertised on the Site including, but without limitation, details of the hotel, the availability of rooms at the hotel, the price of the rooms, the facilities available at the hotel, any accreditations afforded to the hotel and/or any details relating to any other services advertised on the Site have been placed on the Site by accommodation and/or service providers who are independent businesses and are not agents or employees of Tourllion.com or its affiliates. Such information does not constitute any advice or recommendation given by Tourllion.com and Tourllion.com shall not be held liable for inaccuracies or errors in the accommodation contents or any of its elements. These independent businesses provide the services in accordance with their own terms and conditions which may limit or exclude their liability to you. Tourllion.com and its affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. Tourllion.com and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control.

Booking Confirmation

To confirm a booking, you must be authorised to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.

Tourllion.com will confirm your booking and issue you with an email confirmation. Tourllion.com will not deduct any money from your credit card. Accommodation provider has right to pre-authorised on the credit card for your booking.

If you cancel, amend or change a booking

You may modify or cancel your booking at any time prior to your arrival date contact direct to the hotel.

If you cancel or amend your booking, there may be a cancellation charge or amendment fee levied by the accommodation or other service provider. In any event, if you fail to cancel or amend your booking in accordance with the provider's cancellation or amendment policy, you will be charged a cancellation or amendment fee by the accommodation or other service provider. Further details of cancellation policy can be found in Tourllion.com email to you confirming your booking and are also shown under the hotel's policies prior to you making a booking.

If, for whatsoever reason, you do not turn up at the hotel on the arrival date stated on your booking confirmation email, ("a no show"), this shall be considered a cancellation.

Credit card or bank transfer
If applicable and available, certain accommodation providers offer the opportunity for reservations to be paid (wholly or partly and as required under the payment policy of the accommodation) to the accommodation provider during the reservation process by means of secure online payment (all to the extent offered and supported by your bank). Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation provider through a third party payment processor.

For certain (non-refundable) rates or special offers, please note that accommodation providers may require that payment is made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorised or charged (sometimes without any option for refund) upon making the reservation. Please check the room details thoroughly for any such conditions prior to making your reservation.

In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible. In the event that your credit card company or bank charges the deductible from you because of unauthorised transactions resulting from a reservation made on our website, we will pay you this deductible, up to an aggregate amount of EUR 50 (or the equivalent in your local currency). In order to indemnify you, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email (support@tourllion.com). Please state 'credit card fraud' in the subject line of your email and provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made using Tourllion.com's secure server and the unauthorised use of your credit card resulted through our default or negligence and through no fault of your own while using the secure server.

Cancellation
By making a reservation with an accommodation provider, you accept and agree to the relevant cancellation and no-show policy of that accommodation provider, and to any additional (delivery) terms and conditions of the accommodation provider that may apply to your reservation or during your stay, including for services rendered and/or products offered by the accommodation provider (the delivery terms and conditions of an accommodation provider can be obtained with the relevant accommodation provider). The general cancellation and no-show policy of each accommodation provider is made available on our website on the accommodation information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation. Please note that a reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the accommodation and the reservation. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the accommodation agrees or allows otherwise under its (pre)payment and cancellation policy.

If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.

Further correspondence
By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your reservation and destination. Please see our privacy and cookies policy for more information about how we may contact you.

Age and responsibility

You warrant that you are 18 years of age or over and have legal capacity to use the Site and to create a legally binding contract.

You warrant that all personal information submitted during accommodation booking is correct and you accept financial responsibility for all transactions made under your name or account.

You hereby authorise Tourllion.com to process all Personal Information about you and the persons named on the booking that has been obtained in connection with your booking. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you.

Before you travel

Tourllion.com is not liable for damages or losses that may result from travel to any particular destination. The Government of your country may help travellers stay safe overseas. Check with your government for the latest advice on conditions and general information concerning specific countries.

It is your responsibility to ensure you have the relevant travel and health documents before departure for the country you are visiting, which shall include, but is not limited to, any inoculations that may be required, identification and passport. Tourllion.com shall not be liable for any expense incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.

Force Majeure

Tourllion.com will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure as such, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and other unforeseeable causes beyond Tourllion.com s control.

Complaints or issues with your accommodation

In the unlikely event that you have reason to complain or experience any problems with your accommodation please inform the accommodation reception staff or management immediately, to enable them to take appropriate action.

Currency converter

Currency rates are based on various publicly available sources and are only updated daily; as such they cannot be guaranteed as completely accurate and should be used as guidelines only. Actual rates may vary and you may wish to verify these with a qualified professional.

Legislation and Courts of Jurisdiction

This agreement will be governed by English law and any disputes will be dealt with by the English courts.